Privacy Policy

1. Introduction

Wondertrunk & co. is committed to protecting the privacy of all our customers. This Consumer Privacy Policy applies to the personal data that we collect and use for our customers and those making inquiries through our website, partner agents, or by contacting us directly. By providing your personal data to us you acknowledge that it will be processed in accordance with this policy.

2. Who is responsible for your data

Wondertrunk & co. is responsible for all data collected on our website and through direct communications with our consumers.

3. Personal data we collect about you

We collect personal data for a variety of purposes as outlined in the table below and in section 4. You will provide much of this data to us directly by completing online forms or by communicating with our employees but we also gather some data via the digital interactions that you have with us.

The below table lists all the data Wondertrunk & co. may collect from you, when we collect it, and how we use it.

4. Additional ways we may use your data

• To personalize and improve your customer experience. We may use your personal data to tailor our services to your needs and preferences and to provide you with a personalized customer experience.

• To meet our legal obligations. We are required to keep certain records for legal reasons – for example invoices that we issue. We will keep and use this data in line with our legal requirements.

• For market research and to deliver business insight to help us ensure that our products and services remain relevant.

5. Special Category Personal Data

The definition of Sensitive Personal Data includes data related to health and religious beliefs. As a result of you sharing information about allergies, dietary requirements, and medical conditions with us, you may reveal health data or religious beliefs. Sensitive Data will only be used in order to accommodate requirements during your Japan trip.

6. Sharing your personal data

We are reliant on a number of 3rd party providers in order to provide our services. Where this is the case we will remain in control of the data and we will ensure that the 3rd parties comply with high security standards for the protection of your personal data.

Our 3rd party providers include:

• Our tour management software – Tourwriter (www.tourwriter.com)

• Our cloud storage system – Google Drive (https://www.google.com/drive/)

• Our email marketing tool – Active Campaign (www.activecampaign.com)

• Our secure file upload system – Sookasa (www.sookasa.com)

• Our company communication software – Slack (www.slack.com)

• Our customer relationship management system - Zoho Crm (https://www.zoho.com/crm/)

7. Retention and Security of your Data

We will only retain your personal data for as long as necessary. This duration will depend on the type of data and the reason for processing it. For example:

• We will delete all sensitive passport, bank, and credit card information within two weeks of you completing your Japan trip

• We will view consent to receive newsletters as revoked if the marketing communication hasn’t been engaged with (opened or clicked) within 13 months. You can also unsubscribe from our marketing communication at any time by clicking the unsubscribe link at the bottom of any of our marketing communications.

• We will ensure that we use appropriate technical and organizational security measures in order to ensure that your data remains secure. These measures include internal policies and staff training, appropriate contracts with 3rd party suppliers and role based access control.

8. Your Rights

You have certain rights in relation to the personal information we hold about you. In order to exercise these rights please contact us using the contact details below. Please note that we will require proof of identity as part of this request and most rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request for the exercise of your rights.

• Right of Access. You have the right at any time to ask us for a copy of the data that we hold about you and how it is used.

• Right of Correction or Completion. If the data that we have collected is inaccurate you have the right to update it.

• Right of Erasure. In certain circumstances, you have the right to request that Information we hold about you is erased. This usually applies if the data is no longer necessary for the purpose that it was collected for, or you withdraw your consent for its processing and request its erasure.

• Right to Object to or Restrict Processing. If you wish to challenge our need to process your data on legitimate interest grounds or if you wish to withdraw your consent.

• Right of Data Portability.  You have a right to request that we transfer your data to another data processor.

9. Cookies

Like many other businesses we use cookies on our website. Cookies are small pieces of information that are stored on your computer or mobile device that record how you use the site.

10. Updates to our Privacy Policy

We may make changes to this Privacy Policy from time to time, when we do we will publish the updated version on our website.

11. Data breach

In the event of a data breach, wondertunk & co. will contact affected consumers immediately.

12. Contact Information

If you have any questions about this policy or how your data is processed, please contact us at:

wondertrunk & co. inc.
deartech BLDG. 3F,
1-20-13 Jingumae, Shibuya-ku,
Tokyo, 150-0001, Japan

Tel: +81 (0)76 221 1586
Email: travel@theartoftravel.net

Last updated: July 2020